The more you know about your customers, the easier it is to provide them with personal experiences that keep them coming back for more.<\/p>\n
Customer relationship management (CRM) technology manages customer interactions to build relationships that drive the growth of your business.<\/strong> Collecting critical information such as customer purchase behavior, product and service interest, and social media engagement, and a consolidated history of past sales interactions with your team, CRM technology creates comprehensive profiles of customers so you can cater to their history and preferences.<\/p>\n Microsoft Dynamics 365 Customer Engagement (CE) sets a new standard for CRM solutions because it seamlessly integrates Microsoft\u2019s suite of business applications, from Office 365 to Power Platform, to build a CRM powerhouse. With a CRM tool tailored to your organization\u2019s specific needs and goals, you can make well-informed decisions that enhance customer experiences and your entire enterprise.<\/p>\n In this blog series, we will walk you through the journey of implementing Dynamics 365<\/a>, from a vision of your ideal CRM solution to maintenance processes that ensure its continued success.<\/p>\n Is Your CRM Solution Meeting Your Business Needs? A Guide to Evaluating Your Current Solution<\/a><\/p>\n We begin the series by discussing standard CRM capabilities so you can assess your current CRM system. Then, we introduce Microsoft Dynamics 365 as a potential starting point for crafting your CRM solution.<\/p>\n Why You Should Do a CRM Assessment Before Your Dynamics 365 CE Implementation<\/a><\/p>\n You need to understand your current CRM state so you can envision your ideal future. In this blog, we show you how to create a roadmap to Dynamics CRM implementation.<\/p>\n 10 Dynamics 365 CRM Features to Gain Efficiencies<\/a><\/p>\n Next, we present ten Dynamics 365 features that you can integrate into your CRM solution to take full advantage of your investment.<\/p>\nRead the Series<\/h2>\n