{"id":44117,"date":"2023-06-15T06:59:26","date_gmt":"2023-06-15T10:59:26","guid":{"rendered":"https:\/\/centricconsulting.com\/?p=44117"},"modified":"2024-03-08T08:42:42","modified_gmt":"2024-03-08T13:42:42","slug":"the-impact-of-ai-on-company-culture-and-how-to-prepare-now","status":"publish","type":"post","link":"https:\/\/centricconsulting.com\/blog\/the-impact-of-ai-on-company-culture-and-how-to-prepare-now\/","title":{"rendered":"The Impact of AI on Company Culture and How to Prepare Now"},"content":{"rendered":"

In this segment of \u201cOffice Optional with Larry English<\/a>,\u201d Larry discusses how AI is going to affect your company culture.<\/h2>\n
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Every business will be impacted by AI and will have AI incorporated throughout its operations. Your company\u2019s culture will impact how quickly and successfully an organization can adopt AI. And, done well, AI can actually improve company culture.<\/p>\n

How Can AI Boost Company Culture?<\/h2>\n

An MIT working paper<\/a> showed ChatGPT raised productivity<\/a>, decreased inequality between workers by helping employees with fewer specialized skills, and enhanced job satisfaction and self-efficacy. It also brought about both concern and excitement related to the use of AI technologies.<\/p>\n

Among MIT survey respondents who implemented AI and saw improved efficiency and decision making, \u201c75 percent also saw improvements in team morale, collaboration and collective learning,\u201d it said. \u201cCulture change from using AI transcends the legitimate, but myopic, promise that AI will liberate workers from drudgery.\u201d<\/p>\n

AI\u2019s high level of refinement means it can enhance the performance of individuals and teams, streamline workflows, and even complete some tasks that enable employees to focus on more meaningful work.<\/strong><\/p>\n

Once mundane careers can now be exciting, as employees can work more efficiently and branch into other areas they may have never had the opportunity to explore. As this becomes the reality at an organization, employees can feel empowered to perform work that increases business value with creative and innovative solutions.<\/p>\n

Recently, Erik Brynjolfsson, an economist based at Stanford University, and MIT economists Danielle Li and Lindsey R. Raymond published a working paper<\/a>, \u201cGenerative AI at Work,\u201d that showed the effects of AI on a software company that implemented it to aid in its customer service responses.<\/p>\n

Among its findings were that access to the tool increased employee productivity by an average of 14 percent and that customers and employees were happier. On the customer side, customer ratings of support staff increased, and customers were less likely to elevate the request to a supervisor. On the company side, new-hire turnover decreased, and lower-skilled employees with fewer specialized skills saw a jump in their performance. This improvement can be, at least partially, credited to the AI tool using successful conversations to create answers for other questions.<\/strong><\/p>\n

“It used to be that high-skilled workers would come up with a good answer, and that would only help them and their customer,” Brynjolfsson told NPR<\/a>. “Now that good answer gets amplified and used by people throughout the organization.”<\/p>\n

Determining Your Culture\u2019s Readiness for AI<\/h2>\n

\u201cBusiness culture affects AI deployments, and AI deployments affect business culture,\u201d the MIT Sloan Management Review\u2019s Big Ideas Research Report said<\/a>. To realize these benefits, though, leaders must build a culture that supports AI implementation and the changes that come along with any new innovation.<\/p>\n

Every company will have its own cultural nuances in implementing a controversial and somewhat unpredictable technology.<\/strong> Everything from the nature of work for an organization to employee demographics and the IT security infrastructure in place will play a role in how AI is perceived, deployed and used at an organization.<\/p>\n

When considering what types of AI to implement and how to deploy them at your organization, one of your primary considerations should be a readiness for change throughout the company.<\/p>\n

Questions for leadership include:<\/p>\n