{"id":40436,"date":"2022-12-21T07:38:32","date_gmt":"2022-12-21T12:38:32","guid":{"rendered":"https:\/\/centricconsulting.com\/?p=40436"},"modified":"2022-12-21T07:44:38","modified_gmt":"2022-12-21T12:44:38","slug":"microsoft-dynamics-365-gain-better-insights-from-your-crm-webinar-recap","status":"publish","type":"post","link":"https:\/\/centricconsulting.com\/blog\/microsoft-dynamics-365-gain-better-insights-from-your-crm-webinar-recap\/","title":{"rendered":"Microsoft Dynamics 365: Gain Better Insights from Your CRM Webinar Recap"},"content":{"rendered":"<h2 style=\"text-align: center;\">Learn how to take your customer understanding to the next level with Microsoft Dynamics 365 in our on-demand webinar.<\/h2>\n<hr \/>\n<p class=\"intro-text\">No matter how advanced your current CRM capabilities are, there is an opportunity to gain better insights from <a href=\"https:\/\/centricconsulting.com\/blog\/dynamics-365-and-power-platform-features-from-2022-microsoft-release-wave-2\/\">Microsoft Dynamics 365<\/a>. That\u2019s why our experts want to show how you can optimize D365&#8217;s powerful tools to better understand who your customers are and what they need.<\/p>\n<p>During our on-demand webinar, our customer experience, data analytics and Microsoft specialists demonstrated how to mature your company\u2019s level of customer understanding with D365, covering the following:<\/p>\n<ul>\n<li>A look at the importance of customer insights and how to use them<\/li>\n<li>An overview of a <a href=\"https:\/\/centricconsulting.com\/blog\/customer-understanding-and-digital-analytics-integration\/\">customer data platform<\/a> (CDP) and when to consider it along your D365 journey<\/li>\n<li>A featured demo on using Microsoft\u2019s D365 Customer Insights product and sample use cases across D365 modules<\/li>\n<li>A look at the advanced analytics and cognitive capabilities in D365 that will automate the ecosystem to expand what you know and predict future customer behaviors.<\/li>\n<\/ul>\n<p><strong>Based on a Gartner Study cited in this session, 92 percent of organizations collect customer data, but only 23 percent use it on average.<\/strong> Our team will give you the tools to overcome complexity, cost, governance and lack of trust to put that data to use and become a more customer-centric organization using Microsoft D365. Watch on-demand below.<\/p>\n<p style=\"text-align: center;\"><a class=\"button\" href=\"https:\/\/go.centricconsulting.com\/NAT-FY22-12-WBNR-CustomerUnderstandingD365_01LandingPage-OnDemand.html\">WATCH THE WEBINAR<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to take your customer understanding to the next level with Microsoft Dynamics 365 in our on-demand webinar.<\/p>\n","protected":false},"author":63,"featured_media":39406,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[22407,23631],"coauthors":[15012],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-07-22 00:18:35","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/40436"}],"collection":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/comments?post=40436"}],"version-history":[{"count":0,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/40436\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media\/39406"}],"wp:attachment":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media?parent=40436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/categories?post=40436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/tags?post=40436"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/coauthors?post=40436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}