Over the previous three blogs, we\u2019ve walked through how to make Microsoft Teams<\/a> a truly comprehensive, all-in-one digital work hub, how to build a knowledge management (KM) solution, and steps to extend Teams to automate processes and increase engagement in your organization.<\/p>\n This series is meant to be a useful guide, demonstrating how organizations can take Microsoft Teams beyond chats, meetings, calls and group collaboration.<\/p>\n Instead of wondering what you can do with Teams, consider thinking in terms of \u201cwhat can\u2019t I do with Teams?\u201d<\/strong> In reality, the possibilities are endless, and no two companies will use the platform in the exact same way.<\/p>\n Before dive into the next steps of your journey with Microsoft Teams, there is one final element to consider when setting up the tool as a digital hub \u2013 Microsoft Business Voice.<\/p>\n As a recent Forrester report<\/a> noted, companies have transformed their operations and improved how their employees collaborate using solutions like Microsoft Teams over the past several years. To a large extent, telephone-based collaboration was either excluded or left behind.<\/p>\n With Microsoft\u2019s Business Voice integrated into Microsoft Teams, organizations can add voice calling into their collaborative business practices. The report stated that this solution could increase productivity and teamwork, reduce costs, and advance business outcomes. Using both toll and toll-free numbers, you can set up call menus to help callers get to the right department and audio conferencing so you can host meetings and more.<\/strong><\/p>\n Because Business Voice is a part of Teams, you can turn any computer or mobile device into a phone.<\/p>\n Now, let\u2019s look at how to take all of the elements we\u2019ve covered in this series and move forward with putting them into place.<\/p>\n A word of advice as you implement these solutions: if your company has had some initial challenges in increasing Teams adoption and getting employees to transition away from traditional communication means, work to ensure the organization is not part of the problem.<\/p>\n Take a closer look at issues that relate to the people side of what can be a massive change, from training and communications, change networks or coaching. Be honest in your assessment. For example, did your company provide adequate, in-depth training on the application? Is training and communications ongoing, or were these important steps conducted at a single point in time at the initial deployment?<\/p>\n Not planning for ongoing training and actively working to increase adoption will decrease enthusiasm for the solution, especially if your company continues to use duplicate applications or if there hasn\u2019t been a real push from leadership to encourage people and parts of the organization to fully transition to Teams as its primary communications and collaboration tool.<\/strong><\/p>\n Companies of all sizes can do even more when they fully invest in Teams and an adoption and change management strategy that increases adoption. If you follow the various recommendations and advice provided in these articles, we can help get you to the next level of Teams’ maturity and adoption, continue to increase your ROI of Microsoft 365<\/a> and give your company a competitive advantage over your peers.<\/p>\n Here are the next steps to take on your journey to establishing Microsoft Teams as the primary digital work hub in your company:<\/p>\nReplacing Traditional Phones with Microsoft Business Voice<\/h2>\n
Determining Causes of Change Resistance Starts at the Executive Level<\/h2>\n
Next Steps in your Microsoft Teams as a Platform Journey<\/h2>\n
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