Throughout a year of disruption, our experts covered many topics and current events, writing blogs about tech tools for remote work, leadership in a hybrid world and more.<\/p>\n
Another unpredictable pandemic year is in the books. Let\u2019s learn from the challenges, successes, innovations and adaptations we encountered in 2021. Look back on these popular pieces as we prepare for what\u2019s next.<\/p>\n
The increased usage of Microsoft Teams<\/a> for virtual meetings considering the pandemic<\/a> means an increase in intruders. Centric tech expert and Enterprise Collaboration<\/a> Teamwork Lead Michael McNett<\/a> advises a few best practices to protect your privacy on Teams.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Creating organizational change management<\/a> (OCM) plans has become second nature and, at times, downright boring. In this blog, Doug Riggle, a Manager for our People and Change<\/a> practice, provides three \u201ctools\u201d to improve your OCM routine.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Trying to create a team within Microsoft Teams of 2,000, 5,000, even 10,000 users? You don\u2019t want to type them all in, and even programs and scripts can be challenging for such large batches. Ryan McComb, Senior Consultant for our Enterprise Collaboration practice, walks through four quick-and-easy steps to bulk load members into a Microsoft Team.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Traci Whetzel<\/a>, our Salesforce<\/a> Practice Lead, explains what Salesforce\u2019s acquisition of collaboration hub Slack<\/a> at the end of 2020 means for users of the customer relationship management (CRM) giant. See what we predicted at the beginning of the year for Salesforce\u2019s plans for Slack.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Larry English<\/a>, President of Centric and author of the book Office Optional<\/a>, shares his expertise on the importance of updating your leadership skills for a hybrid workplace<\/a>. With the rise of virtual work, leaders who insist on an outdated, hierarchical, in-person management style will not be able to compete in today\u2019s war on talent.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Maps is a useful tool within the Salesforce Platform that can significantly increase employee productivity. Alex Vague, Senior Manager for our Salesforce Consulting Services practice, shares five of the many ways an average user can work with the tool.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Jennifer Elliott is a Solution Architect on our Salesforce Consulting Services team with experience managing complex, global, multi-cloud Salesforce implementations. In this blog, she provides a detailed guide for success so you can avoid the pain and frustration of a failed Salesforce implementation.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n In this special edition of our blog series called Stories from the Couch<\/a>, we focus on each of our core values, sharing personal experiences from Centric employees revolving around those. Read how our people embrace these values in their day-to-day.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n As insurers add digital tools that allow customers to interact through multiple channels and along nonlinear paths, customer journey mapping<\/a> can help you create better experiences. Noah Grayson, Senior Manager of our Customer Experience and Design<\/a>\u00a0practice, explains how insurance companies can leverage this method of capturing and meeting customers\u2019 needs.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n In today\u2019s world, leaders must support employees through the journey of change by finding new ways to engage and empower them virtually. Our People and Change practice leads provide practical steps for leadership to help employees in times of change \u2014 and help them thrive on the other side.<\/p>\n READ THE BLOG HERE<\/a><\/p>\n Each year, we collect our top ten blogs to reflect on what we learned. Reread what you loved, catch up on what you missed, and move forward into 2022.<\/p>\n","protected":false},"author":63,"featured_media":33745,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[19132],"coauthors":[15012],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-07-21 22:18:37","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/33743"}],"collection":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/comments?post=33743"}],"version-history":[{"count":0,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/33743\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media\/33745"}],"wp:attachment":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media?parent=33743"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/categories?post=33743"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/tags?post=33743"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/coauthors?post=33743"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}2. Communicating Change: Three OCM \u201cTools\u201d You\u2019re Probably Not Using<\/h3>\n
3. Add Multiple Users to a Microsoft Team in 4 Easy Steps<\/h3>\n
4. Salesforce Is Growing Again: With Slack Acquisition, It Prepares to Build on Microsoft Collaboration<\/h3>\n
5. How We Work Has Forever Changed: It\u2019s Time for Leadership Skills to Catch Up<\/h3>\n
6. 5 Cool Things You Can Do in Salesforce Maps Without Admin Permissions<\/h3>\n
7. A Comprehensive Guide to Salesforce Implementation<\/h3>\n
8. Stories from the Couch: Living Life By Our Core Values<\/h3>\n
9. Insurance: The Next Frontier in Customer Journey Mapping?<\/h3>\n
10. 5 Actions Every Leader Should Take to Build Trust During Journeys of Change<\/h3>\n
Want more of our blogs and resources? Check out our insights here<\/a>.<\/em><\/h4>\n","protected":false},"excerpt":{"rendered":"