Create Your Map<\/strong><\/li>\n<\/ol>\nAfter speaking with your SMEs, record the process in bullet format on a Word document, leveraging your prior process hierarchy or SIPOC, or both, as a starting point. Finally, translate the process to a map, which you can do via whiteboarding. If collecting pain points, have a partner document these separately as the lead person facilitates the session.<\/p>\n
Depending on the process complexity, you can even split these into multiple meetings. For example, you can capture the mapping in a meeting, document it while offline, and then conduct reviews in your next meeting. The main point here is to talk with the subject matter experts to get a proper understanding of their process.<\/strong><\/p>\n\n- Get the Necessary Buy-In<\/strong><\/li>\n<\/ol>\n
The final thing you need to do is obtain sponsor or champion approval. To do that, you should prepare a deck that includes:<\/p>\n
\n- Process hierarchy<\/li>\n
- Process scope<\/li>\n
- Team members involved<\/li>\n
- Process maps<\/li>\n
- Pain point listings and groupings<\/li>\n
- Opportunity summary (also known as the current state summary) or key changes and related value (your future state)<\/li>\n<\/ul>\n
Your deck should tell the story of the problem, possible solutions, and the value your organization can achieve while implementing these solutions.<\/strong> While packaging up the outputs is important at any time, it\u2019s even more critical that the deck tells the story and can also standalone while remote.<\/p>\nWrapping Up<\/h2>\n
Improving your business shouldn\u2019t just happen when things are going well for your organization. In times of difficulty, they can help your company operate more efficiently, communicate better and improve the customer experience.<\/p>\n
The first step to process improvement is an operational and capability assessment. Once you do that, you can make your way toward enduring, sustaining processes that help your organization long after the current pandemic, or any crisis, is over.<\/p>\n","protected":false},"excerpt":{"rendered":"
As companies grapple with what\u2019s next, you still need to work on improving their current operations. To start, you\u2019ll need an operational and capability assessment.<\/p>\n","protected":false},"author":56,"featured_media":29476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[],"coauthors":[15063],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-07-22 10:24:05","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/29474"}],"collection":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/comments?post=29474"}],"version-history":[{"count":0,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/29474\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media\/29476"}],"wp:attachment":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media?parent=29474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/categories?post=29474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/tags?post=29474"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/coauthors?post=29474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}