{"id":28243,"date":"2019-12-09T15:26:24","date_gmt":"2019-12-09T20:26:24","guid":{"rendered":"https:\/\/centricconsulting.com\/?p=28243"},"modified":"2023-08-31T10:26:58","modified_gmt":"2023-08-31T14:26:58","slug":"the-future-of-digital-collaboration-for-property-and-casualty-carriers","status":"publish","type":"post","link":"https:\/\/centricconsulting.com\/blog\/the-future-of-digital-collaboration-for-property-and-casualty-carriers\/","title":{"rendered":"The Future of Digital Collaboration for Property and Casualty Carriers"},"content":{"rendered":"

The world of digital collaboration keeps improving. What does this mean for P&C insurance carriers? It means a ton of benefits that enable more streamlined communications.<\/h2>\n
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Messenger pigeons were once a quick and efficient way to communicate across vast amounts of space. Imagine trusting sensitive and sometimes dire communications to a wild animal while constantly wondering if your message ever arrived intact. Luckily, communicating and collaborating in today\u2019s world is much easier for everyone, including P&C carriers.<\/p>\n

Our world, undoubtedly, keeps changing and fast, but often not fast enough for some of us in the insurance industry. Our insureds, agents and employees demand we have the same capabilities they experience in their other daily consumer transactions. So, how do we transform our digital communication to match what is current and relevant with our customers, agents and various distribution channels?<\/p>\n

What is Digital Collaboration?<\/h2>\n

Digital collaboration is a broad umbrella term, but essentially it means using digital technologies for collaborating quickly and effectively with our business partners and customers. Digital collaboration happens when people connect in digital workspaces such as email, text, portals, social media and other tools where users access projects and communicate in real-time from virtually anywhere. Although the adoption of these technologies and processes will improve customer experience and ease of use, the most significant impact for carriers will be the internal benefits they gain.<\/p>\n

Rapid Communication for the Win<\/h2>\n

The biggest impact and opportunity for P&C carriers is within the day-to-day workflows of their employees. If you can\u2019t instant message a co-worker in real-time and receive answers immediately, the frustration levels may rise. The ability to have multiple people around the globe collaborate, view, write, edit and share thoughts on a single document 24\/7 is now fundamental for workplace and remote team success.<\/strong><\/p>\n

According to a report by Gartner<\/a> (available to subscribers), \u201cby year-end 2022, 70% of teams will rely on workstream collaboration as the primary means of communicating, coordinating and sharing information between team members, displacing email.\u201d To help envision the internal impact of using digital tools and collaboration, consider the following examples.<\/p>\n

Digital Collaboration Examples<\/h2>\n