{"id":28098,"date":"2019-11-13T11:39:06","date_gmt":"2019-11-13T16:39:06","guid":{"rendered":"https:\/\/centricconsulting.com\/?p=28098"},"modified":"2021-12-15T00:16:48","modified_gmt":"2021-12-15T05:16:48","slug":"self-scheduling-solution-microsoft-dynamics-empowers-customer-independence","status":"publish","type":"post","link":"https:\/\/centricconsulting.com\/blog\/self-scheduling-solution-microsoft-dynamics-empowers-customer-independence\/","title":{"rendered":"Our Self-Scheduling Solution Using Microsoft Dynamics Empowers Customer Independence"},"content":{"rendered":"
For years, one of our property management clients\u00a0<\/span>looked<\/span>\u00a0for a self-service appointment scheduling system for their tenant prospects<\/span>.\u00a0<\/span>The client needed <\/span>a solution\u00a0<\/span>that integrate<\/span>d<\/span>\u00a0with a backend property management solution<\/span>\u00a0while managing<\/span>\u00a0agent schedules<\/span>,\u00a0<\/span>travel times\u00a0<\/span>and site properties<\/span>. We felt<\/span>\u00a0this<\/span>\u00a0type of solution could apply to other industry segments as well<\/span> \u2013<\/span>so<\/span>,<\/span>\u00a0we built it\u00a0<\/span>in the Azure Cloud\u00a0<\/span>on Microsoft Dynamics\u00a0<\/span>365 CE. <\/span><\/p>\n Our self-service scheduling solution leverages D<\/span>365<\/span>\u2019s p<\/span>ortal technology, a proprietary\u00a0<\/span>algorithm\u00a0<\/span>for GIS-based site<\/span>\u00a0<\/span>a<\/span>nd<\/span>\u00a0<\/span>a<\/span>gent scheduling,<\/span>\u00a0<\/span>a<\/span>nd a<\/span>\u00a0built-out integration with O<\/span>ffic<\/span>e\u00a0<\/span>365<\/span>\u00a0for analytics through<\/span>\u00a0Microsoft\u2019s<\/span>\u00a0<\/span>Common Data Service (<\/span>CDS<\/span>)<\/span>.<\/span>\u00a0<\/span><\/p>\n Glad you asked<\/span>!<\/span>\u00a0We believe your business\u00a0<\/span>should\u00a0<\/span>use<\/span>\u00a0a self-<\/span>scheduling solution<\/span>\u00a0for a couple of notable reasons: staff produc<\/span>tivity and c<\/span>ustomer loyalty.\u00a0<\/span>\u00a0<\/span><\/p>\n If you\u00a0<\/span>could<\/span>\u00a0free up resources dedicated to fielding appointment-related phone calls (booking, rescheduling, canceling appointments)<\/span>,<\/span>\u00a0<\/span>your employees\u00a0<\/span>would have more time<\/span>\u00a0to work on\u00a0<\/span>high priority<\/span>\u00a0<\/span>activities that drive\u00a0<\/span>top<\/span>–<\/span>line business performance. By leveraging a self-scheduling\u00a0<\/span>tool,<\/span>\u00a0you can improve process efficiency and optimize staffing through automation. Not only does\u00a0<\/span>a systematic approach to scheduling make a real financial impact, but it also<\/span>\u00a0allows for better tracking and analytics capabilities. <\/span><\/p>\n Using a self-scheduling tool will enable you to:\u00a0<\/strong><\/p>\n In addition to i<\/span>mproving\u00a0<\/span>staff productivity and financials, you can drive loyalty by offering\u00a0<\/span>customers\u00a0<\/span>a<\/span>n easy<\/span>–<\/span>to<\/span>–<\/span>use<\/span>\u00a0self-service booking tool. People demand convenience \u2013 they expect their goods and services how they want them, when they want them. In this \u201c<\/span>convenience<\/span>\u00a0<\/span>economy<\/span>,\u201d businesses that simplify the customer experience\u00a0<\/span>create<\/span>\u00a0happier, more loyal customers.\u00a0<\/span>By offering your customers a self-scheduling option, you g<\/span>ive<\/span>\u00a0them 24\/7 access to view available appointment times, then book and manage their own appointments on their own time, not just during standard business hours.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n\n [On-Demand Webinar] Microsoft Teams and SharePoint: Good Governance Improves Adoption and ROI<\/strong><\/p>\n Gain an understanding of how Orchestry can be easily implemented and how it helps with new Teams and SharePoint deployments.<\/p>\n\n <\/div>\n Why does my company need a self-<\/span>scheduling solution<\/span>?<\/span>\u00a0<\/span><\/h4>\n
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