Now, in the final piece of this blog series, let\u2019s take a look at high-level how our approach achieved process efficiencies and employee productivity in a real-life scenario.<\/p>\n
Client Context<\/h2>\n
Our client adopted the ambitious task of becoming a customer-centric, digitally enabled company. The IT and business processes weren\u2019t mature, and the business team grew tired of IT\u2019s slow delivery. The client pursued Agile<\/a> transformation for a year with some success in pockets. The baked-in years of waterfall culture made developing a better and faster agile delivery difficult.<\/p>\n People worked on multiple projects at the same time, key subject matter experts stretched themselves thin and often caused bottlenecks and delays.<\/strong> Decision making in the organization was primarily top-down with tightly controlled budgeting processes. Adding to the mix, the organization worked in silos, so each group had their own set of governance, software delivery processes, embedded IT resources, multiple versions of mainframe systems, and a plethora of tools leveraged across the enterprise.<\/p>\n So, let\u2019s pause here and assess the client\u2019s situation. Most of the problems mentioned above are common across the industry. The broad categories of assessments were:<\/p>\n In short, this client needed an IT Operating Model change into order to become a more agile organization.<\/strong><\/p>\n We were brought in to focus on the \u201cProcess\u201d piece. Specifically, the ask was:<\/p>\n We knew for a successful assessment we needed to concentrate on the following points:<\/p>\n We addressed these issues during the road mapping phase we will discuss later in the blog.<\/p>\n In the Assess Phase<\/strong>, we began with leveraging the tools we shared in part two<\/a>\u00a0to qualify and quantify six different types of waste. We performed the following steps:<\/p>\n Workshops<\/p>\n Stakeholder Interview<\/p>\n Time\/Project Data Analysis<\/p>\n We gathered the data from these tools and steps, then we cleansed, analyzed, and synthesized it, making it ready for the Analysis phase.<\/p>\n In the Analysis Phase<\/strong>, we broke the different type of software projects into three buckets:<\/p>\n We then calculated which tools best addressed the six process inefficiencies discovered. The diagram below summarizes the opportunity size for the software delivery process improvement area.<\/p>\n <\/p>\n In the Roadmap and Execution<\/strong> Phase<\/strong>, we presented our findings to our client\u2019s Senior leadership, who accepted our recommendation. We then proceeded to develop an eight-month roadmap, which considered dependencies identified earlier. We assembled an organizational change management and operating model team assessing people and culture as well as broader organizational challenges.<\/p>\n Thanks for staying with me throughout this series. I hope I stirred some new thoughts around the importance of removing waste to eliminate the non-value-added tasks from our routine software delivery process. We want to refocus employees\u2019 time towards more value-added activities, therefore improving employee productivity and taking the organization to higher levels of business performance<\/a>.<\/p>\n Like we discussed through the series, these processes need a systematic approach to address waste and increase business performance. But, just like going the extra mile for six-pack abs, it\u2019s worth the effort to go the extra mile in perfecting your business\u2019 process efficiencies.<\/strong> Don\u2019t you agree?<\/p>\n","protected":false},"excerpt":{"rendered":" A life and annuity company achieved 20% process efficiencies following our approach in removing waste from software delivery processes.<\/p>\n","protected":false},"author":240,"featured_media":27045,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[16647],"coauthors":[15010],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-07-22 08:39:17","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/27043"}],"collection":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/users\/240"}],"replies":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/comments?post=27043"}],"version-history":[{"count":1,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/27043\/revisions"}],"predecessor-version":[{"id":50789,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/27043\/revisions\/50789"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media\/27045"}],"wp:attachment":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media?parent=27043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/categories?post=27043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/tags?post=27043"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/coauthors?post=27043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
The Ask<\/h2>\n
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The Assessment Starts<\/h2>\n
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![\"\"](\"https:\/\/centricconsulting.com\/wp-content\/uploads\/2019\/05\/Picture1.jpg\")
<\/p>\nBenefits to Client<\/h2>\n
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Final Thoughts<\/h2>\n