{"id":13987,"date":"2018-04-17T00:00:00","date_gmt":"2018-04-17T04:00:00","guid":{"rendered":"https:\/\/centricconsulting.com\/post\/2018-digital-trends-future-of-voice-user-interface_miami\/"},"modified":"2022-03-24T12:56:40","modified_gmt":"2022-03-24T16:56:40","slug":"digital-trends-future-of-voice-user-interface_miami","status":"publish","type":"post","link":"https:\/\/centricconsulting.com\/blog\/digital-trends-future-of-voice-user-interface_miami\/","title":{"rendered":"Digital Trends: Voice User Interface Expands Into The Enterprise"},"content":{"rendered":"<h2 dir=\"ltr\" style=\"text-align: center;\">The success of voice-enabled personal assistants is ushering in the next disruption in business computing: Voice User Interface or VUI.<\/h2>\n<p class=\"intro-text\" dir=\"ltr\"><span style=\"font-weight: 400;\">It\u2019s a good time to be a computer scientist. In the last 25 years, our field has seen unimaginable growth. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">Think about the innovations that have been introduced during this time:<\/span><\/p>\n<ul>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Graphical User Interfaces<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">World Wide Web<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Smartphones<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cloud computing<\/span><\/li>\n<\/ul>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">The pace of innovation continues at break-neck speed, with each new innovation coming to market faster and disrupting industries that have been around for decades. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">And we are at an inflection point with one such disruptive technology: Voice.<\/span><\/p>\n<h2 dir=\"ltr\">Future of Voice Recognition<\/h2>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">Voice recognition has existed for years, with varying levels of success. By now, we\u2019ve all had the frustrating experience of interacting with interactive voice response (IVR) systems on the telephone. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">More recently, voice technologies like Amazon Alexa, Apple Siri, and Google Home have made their way into our personal lives, helping us find directions, turning on the lights in our home, and playing our favorite music simply by using our voice. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">The success of voice-enabled personal assistants is ushering in the next disruption in business computing: Voice User Interface or VUI.<\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">The graphic below shows the progression in user interfaces starting in the 1970s to the present (2018):<\/span><\/p>\n<ul>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Character Mode (using a keyboard)<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Graphical User Interface (using a mouse and keyboard)<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Web (using a browser and a mouse)<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Mobile (using a smartphone and your finger)<\/span><\/li>\n<li dir=\"ltr\" style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Voice User Interface (using your voice)<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/centricconsulting.com\/wp-content\/uploads\/2018\/07\/User-interface-progression-diagram-01.jpg\"><img decoding=\"async\" class=\"aligncenter wp-image-19787\" src=\"https:\/\/centricconsulting.com\/wp-content\/uploads\/2018\/07\/User-interface-progression-diagram-01.jpg\" alt=\"\" width=\"856\" height=\"433\" loading=\"lazy\" \/><\/a><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">The progression of user interfaces from keyboard, mouse, touch and voice has made the process of interacting with computers much simpler and intuitive. Voice is no different: allowing users to initiate simple conversations with a computer as if he or she was speaking with a friend or family member.<\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">However, making this interaction natural and intuitive is NOT simple! <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">Users can quickly become frustrated with poorly designed voice user interfaces (think about IVR telephone systems.) Designing and implementing VUI requires new ways of thinking about how your organization interacts with customers, employees and business partners. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">VUI technologies have reached a point where understanding the user\u2019s words is a given. But understanding <\/span><span style=\"font-weight: 400;\">intent<\/span><span style=\"font-weight: 400;\"> (what the user wants the computer to do) is what makes or breaks the user experience.<\/span><\/p>\n<h2 dir=\"ltr\">Final Thoughts on Voice Technologies<\/h2>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">The technologies that succeed in this new frontier will be the ones that can quickly and correctly understand a user\u2019s intent and carry out the action(s) appropriately. <\/span><\/p>\n<p dir=\"ltr\"><span style=\"font-weight: 400;\">I can\u2019t wait for the day when I can ask Alexa to write my next blog!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The success of voice-enabled personal assistants is ushering in the next disruption in business computing: Voice User Interface or VUI.<\/p>\n","protected":false},"author":63,"featured_media":17704,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"categories":[1],"tags":[16613],"coauthors":[15012],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2024-07-21 22:20:42","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"category"},"_links":{"self":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/13987"}],"collection":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/comments?post=13987"}],"version-history":[{"count":0,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/posts\/13987\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media\/17704"}],"wp:attachment":[{"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/media?parent=13987"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/categories?post=13987"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/tags?post=13987"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/centricconsulting.com\/wp-json\/wp\/v2\/coauthors?post=13987"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}