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Blog Series: Choosing the Right Process to Automate Is the Place to Start

We discuss how to choose the best processes for Robotic Process Automation (RPA), starting small to laying out the final path.

3 Perspectives on Remote Work Adoption: A Look Back at Our Office Optional Webinar

Companies have shifted to remote work during the pandemic, realizing its viability. Culture adaptation is also important. Read more at Centric Consulting.

Success With Salesforce: Start Your Journey on the Right Path

Take a look at six preconceived notions about Salesforce before you begin planning for a new CRM solution. You may be surprised how much you like it.

New Thinking about Data Analytics and Data Access for a Stronger Digital Future

Agile companies adopt a modern data analytics approach to prioritize data, enable access and make better predictions that build trust.

Technology, People and the ‘Collaborative Pyramid of Needs’

We must align our increasingly complex technologies with the increasingly complex human needs they meet as we move up the Collaborative Pyramid of Needs.

3 Questions to Ask—and 3 Steps to Take—to Deliver Seamless Customer Service

Learn how to deliver call centers and digital experiences that provides excellent customer service while helping your business navigate what’s next.

Blog Series: Different Ways to Transition to Remote Work

We have been largely remote for more than 20 years, we have the experience, knowledge and flexibility to help you transition to remote work.

RPA Use Cases in Insurance: A Practical Guide

Learn how to fill in process gaps and identify use cases for robotic process automation and artificial intelligence in insurance core processes.

Getting the Most from a Virtual Conference: Top Takeaways from Insurance AI and Innovative Tech Virtual

We share some of the pros and cons of the Insurance AI and Innovative Tech virtual conference and ideas for moving forward in this virtual world.

Engaging an Employee Listening Strategy for the New Reality

As companies began returning to the office, many struggled to determine their business resumption plans. Start by listening to your employees.

Voice of the Customer, Your Organization’s Key to ‘No Matter What’ Success

Voice of the Customer (VoC) is a powerful tool that can be your beacon to decision-making and understanding your customers' changing needs.

Keep Improving While Remote With Operational Assessments

As companies grapple with what’s next, you still need to work on improving their current operations. To start, you’ll need an operational and capability assessment.