Experience Design Archives - Page 4 of 4 - Centric Consulting

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The Top Five Challenges a Journey Map Can Fix

We share the top five challenges clients report to us when attempting to improve their customer experience and how journey mapping can help.

Adopting Modern Software Delivery to Be Truly Customer-Centric

When it comes to modernizing the digital elements of your business, it's important to consider the customer first.

Interview with Senior UX Architect Victor Elliott on Good Design

Centric Consulting's Victor Elliott shares his approach to good design systems and delivery, how he became a designer and what he's working on now.

How to Create Consistent and Positive Customer Experiences with Your Brand

The first priority in business is the importance of considering the customer experiences in all areas of engaging with your business.

3 Ways to Adjust to the New Norm for your Employees and Customers

Transitioning to remote work isn't solely about getting the job done, virtually. We must remember an essential element of business: humans.

Making the Connection Between the Customer and Innovation

We take a look at the intersection of the customer and innovation and offer you three activities to help you think critically about that connection as you embark on innovation pursuits.

Digital Trends: Start with Journey Mapping in Mind

Journey mapping - paired with a few concepts - provides the narrative you need to communicate, make decisions and take appropriate action.

Design Systems: Why a Shared, Consistent User Experience Matters

Design systems create a consistent, expected user experience across all applications. Learn what they are and why you should invest in them.

The Next Wave of Mobile is Engagement

How do we improve customer engagement with mobile? Here are five best practices for getting started:

Operating Model: The Processes, People and Technology Supporting the Customer Journey

When defining a digital operating model, consider the customer journey, i.e., how they will interact with you and their experience.