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Surviving and Thriving in a VUCA World

Using an old military acronym, VUCA, helps bring a sense of stability to a business world that is constantly in flux.

Taking a Business-Driven Approach to Continuous Improvement for Insurance Core Systems and Processes

Developing a business objective mindset keeps your team abreast of what you want to accomplish, rather than trying to solve the issue after the fact.

Technical Debt: Why is Such a Simple Change Taking So Long?

Are you paying for decisions made years before with increased costs and complications? Learn how to avoid this technical debt in the future.

Technology: What’s the Right Way to Automate a Process?

Automating a process isn’t a quick fix. Before introducing new workflow technology into your workplace, first, evaluate existing processes.

The 3 Types of Business Process Management Solutions (BPMS)

When choosing a business process management solution (BPMS), you need to know the three different types available to your company.

The Future of Digital Collaboration for Property and Casualty Carriers

Advancements in digital collaboration & tools will boost employee productivity & efficiency, like the internet did with data & info access.

How Microsoft Outlook Has Improved the Modern Workplace

Microsoft Outlook is essential to the modern workplace. Learn about a few of Outlook’s calendar features and how they improve collaboration.

The Top Five Challenges a Journey Map Can Fix

We share the top five challenges clients report to us when attempting to improve their customer experience and how journey mapping can help.

To Automate or Not to Automate (Right Now)? That is the Question.

With DevOps, your organization can be more productive and profitable by automating the right processes at the right time with the optimal balance of machine and human interaction.

Using Claim Based Authentication for Identity and Access Management

In this part of the blog series for Identity and Access Management (IAM), we explore Claim Based Authentication (CBA) in more detail.

Using Feature Toggles to Increase Product Owner Release Control

Agile is a de-facto standard, and as continuous delivery is an increasingly important business and IT need for success,we moved to a Feature Toggle pattern.

Microsoft Teams: How to Decide the Best Way to Communicate Using Chat

In part one of this two-part series, we take a high-level look at the Chat function in Microsoft Teams to help you determine its best uses.