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Dynamics 365 and Power Platform: Features from 2022 Microsoft Release Wave 2

We share some of our favorite features for Dynamics 365 and Power Platform from the 2022 Microsoft Release Wave 2.

Customer Centricity: Evaluate Your Perception vs. Their Reality Webinar Recap

In our on-demand webinar, we discuss the importance of closing the gap between perceived customer needs and the reality of what they want.

End-to-End Encryption and Its Role in Zero-Trust Architecture

Data comes in many forms, but all data needs protection — and at all times. You need end-to-end encryption to secure your data.

Unpacking the Machine Learning Lifecycle with MLOps: Developing Your Model

We will discuss the first portion of the machine learning lifecycle of model research and development in this blog post.

Salesforces Connections 2022: Our Experience and Insights

We happily attended the Salesforce Connections event. In this blog, we’ll share our experience at the event and the insights we gained.

Sentiment Analysis: Way Beyond Polarity

Sentiment analysis is a data analytics process used to improve the customer experience of consumer decision making.

Observational Interviews Aid in Gaining Customer Understanding and Empathy

As part of qualitative research for customer understanding, observational interviews showcase the pros and cons of your customer experience.

Virtual Agents: The Why and How Behind the Latest Trend

Stay ahead of the game and expand your employee and customer experience with Power Virtual Agents. Here are few reasons to implement them.

Microsoft Teams for Frontline Workers: Putting Collaboration on the Line

Frontline workers often feel disconnected from the company. Here's how you can use Microsoft Teams as a hub to join your entire business.

Customer Experience Management Starts With Customer Understanding and Empathy

The costs of not investing in an overarching customer experience management (CXM) strategy can be much great.

Include Apps in Your Zero-Trust Architecture

In addition to locking down online identities and endpoints, you must also secure your apps to build a true Zero-Trust architecture.

How to Ensure Every Generation Has a Great Remote Work Experience

In this segment of “Office Optional with Larry English,” Larry looks at generational views and preferences about remote and hybrid work.